Dispute Resolution
We're here to help resolve issues between buyers and sellers fairly and efficiently.
When to File a Dispute
Item not received
The item you paid for was never delivered
Item not as described
The item significantly differs from the listing
Payment not received
Seller delivered item but payment wasn't received
Damaged during shipping
Item arrived damaged or broken
How the Process Works
Try to Resolve Directly
Contact the other party first to try to resolve the issue. Many disputes can be resolved through direct communication.
File a Dispute
If direct resolution fails, file a formal dispute through your account. Provide all relevant details, photos, and communication records.
Our Team Reviews
Our dispute resolution team will review all evidence from both parties. We may request additional information or documentation.
Resolution
We'll make a fair decision based on the evidence. Typical resolution time is 5-7 business days. Both parties will be notified of the outcome.
What to Include in Your Dispute
To help us resolve your dispute quickly, please provide:
- Clear description of the issue
- Photos or videos showing the problem
- Screenshots of relevant conversations
- Tracking information (if applicable)
- Payment receipts or proof of transaction
- Any other relevant documentation
Possible Outcomes
Full Refund
Buyer receives a complete refund of their payment
Partial Refund
Buyer receives a partial refund based on the issue
Return & Refund
Buyer returns item to seller and receives refund
No Action
Transaction stands as completed if no policy violation found